Commercial Open-Source Customer Relationship Management Software
Sodexis has been a SugarCRM Bronze partner since the beginning of 2011. We have experience with integrating SugarCRM with other systems such as Compiere as we have designed a framework to synchronize data between the two.
SugarCRM is an open-source Customer Relationship Management (CRM) software that allows companies to capture all information about each customer in a single view. By using Sugar, users can share a wide range of information, such as the details at the initial stages of marketing, sales, and customer support across the entire company and simultaneously manage them.
By breaking down these barriers, companies can enhance their performance by aligning their marketing, sales, customer support, and executive management in a better way. Marketing can manage all campaigns across channels in Sugar and feed qualified leads to the appropriate Sales teams at the click of a button. Customer Support can view customer assets and account information to handle customer requests efficiently. And executives gain visibility into the return on investment of marketing campaigns, up-to-date sales forecasts, and customer satisfaction levels through case reports.
SugarCRM sets itself apart from other CRM software in its potential for customization to the demands of the user. Every company has its own workflows and processes setup between its departments that can be mapped within Sugar. Being an open-source software, SugarCRM allows direct access to code for nearly limitless customization. By providing a customized, encompassing approach to customer relations management, Sugar has impressed thousands of customers across a wide range of industries and is continuing to do so as it continues to lead the market for CRM software.