There is no such thing as an ISO 9001 Certified software.

ISO 9001 is the only standard in the family that can be certified. But the certification concerns the company and its quality management processes, not the tools/software they use. Yet, Odoo can be a great tool to implement your quality management processes.

The standard is based on a number of quality management principles (QMP) including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.

QMP1 Customer Focus

Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties. Every aspect of customer interaction provides an opportunity to create more value for the customer.

Odoo will provide the tools to help you understand customers current and future needs. More specifically, we recommend the following:

  ●use the helpdesk app to open communication channel with your customers and, eventually, the live chat app to engage more with prospects;

  ●use the customer ratings feature to measure the satisfaction, that you can plug into your project management on the completion of tasks (service companies), on the closing of a helpdesk ticket (after-sales), or a delivery order (satisfaction of physical goods);

  ● use the field service app for an efficient after-sales service. The key feature of this app to support ISO 9001 principles is the worksheet; you can structure your services according to customer demands;

  ● use the customer ratings feature to do continuous improvement by integrating failures into new checks in the worksheet.

The traceability of every interaction with a customer will help communicate the customer needs and expectations through the organization.

QMP2 Leadership

Creation of unity of purpose and direction, and engagement of people, enable an organization to align its strategies, policies, processes and resources to achieve its objectives. Most of the ISO 9001 leadership’s principles are supported by people and their behavior.

To support your leaders with their decisions, Odoo provides reporting and dashboards on all customer and quality related processes. That way, your leaders can take decisions on transparent statistics and communicate their decisions with factual measures.

More on: How can Odoo Support your ISO 9001 Quality of Management?