We are very excited about the new live IM feature it’s being developed and it will be soon be merged in ‘trunk’ branch of OpenERP. This feature will enhance user communication with their colleagues and any user, like customers and suppliers. The condition is to have an OpenERP account and be logged in to the same OpenERP database.
The IM feature is planned for version 8 and it’s currently being tested in production by several OpenERP users. Once it has been fully tested, it should become available in a few weeks for our OpenERP Online customers. So our SaaS users will benefit from it shortly as they have all the new features as soon as they are available.